Samples are available at a cost or may be deducted from your order.   Guarantees/Warranties/Terms and Conditions All products produced by Steelmate are warranted for a limited period of time (usually 12 months) from the date of purchase. The warranty may be extended to 24~36 months for specific products or models. For detail information regarding warranty terms or warranty terms of specific products or products in specific regions, please refer to the user's guide or contact your Steelmate Dealer   Export/Import Processing Support Our company provides the following services: insurance, shipping, customs, export documents, etc. (as required)   After Sales Service All Steelmate's products have a minimum 12-month quality warranty and product maintenance. We also provide technical support through E-mail/fax or telephone.